PhraseFold Refunds and Claims

Revision of 24 August 2026. This document does not limit the consumer’s mandatory rights and does not use the formula “digital goods are non-refundable”. This is a courtesy translation: the Russian text governs.

How to Reach Us

Write to gneuro@djbloknote.com from the purchase e-mail. State the order number, tier, payment date, a description of the problem and your claim: help with delivery or activation, fixing a defect, a replacement key, a price reduction, withdrawal or a refund — depending on the circumstances and applicable law. Do not send bank-card data. Legally significant messages may be sent to dot_nik@mail.ru or the Seller’s postal address given in the offer.

Before the Key Is Delivered

If the payment is not confirmed, no licence is issued. If the amount was charged but no confirmation or key arrived, support checks the status with the bank and the order; paying again is not required. A withdrawal request before performance is handled under the mandatory distance-contract rules.

After Delivery

The Seller does not impose an automatic no-refund rule merely because the product is digital. A request is assessed considering the moment of performance, actual start of use, the information provided before payment, the presence of a defect and the consumer’s mandatory rights. The absence of a remote activation server means the Seller does not promise a technical check of an “unused key”.

On confirmed incompatibility with the published system requirements, non-delivery, a non-working key or a material reproducible defect, a reasonable fix or correct delivery is offered first where the law allows and the buyer’s claim permits. If a mandatory refund claim is justified, the refund is made by the same payment method or another lawful method within the statutory period.

What Is Not a Guaranteed Defect

Subjective mismatch with expectations where features were correctly disclosed; speed on an unsupported device; AI-result errors as such; network features without a network; problems of third-party material or the user’s own server — these alone do not prove a defect. This does not deprive the user of the right to raise a specific lawful claim.

The Key After a Refund

The buyer must stop using the refunded licence and delete the delivered key. The Seller may keep a record of refunded keys and refuse support and updates for them; local signature verification does not provide instant remote deactivation.