PhraseFold Support

Revision of 24 August 2026. This is a courtesy translation: the Russian text governs.

Channels

• e-mail: gneuro@djbloknote.com;
• Telegram: https://t.me/djbloknote_bot.

For purchase questions, write from the order’s e-mail and include the order number. Never send a password, a full payment token or bank-card data. Send the licence key only when support directly asks for it and only through the agreed channel.

What Is Included

• restoring an undelivered key and checking the order status;
• help installing the signed, notarized build and activating the key;
• diagnosing reproducible failures on a supported macOS version and Apple Silicon;
• explaining local and network modes, system requirements and import/export formats;
• receiving vulnerability and defect reports and personal-data requests.

What Is Not Included

Support is not obliged to configure a third-party server, network, VPN or a specific external Ollama server, restore damaged third-party files, guarantee the quality of a source recording or confirm the correctness of an AI result. Custom integration, training and migration of large archives may be a separate service after a separately agreed price.

Diagnostic Data

By default, source audio, video and documents should not be sent to support. First send the PhraseFold/macOS version, the Mac model, reproduction steps and the anonymised error text. Any transfer of source material must be voluntary, minimal and accompanied by confirmation of the user’s rights to it.

Response Times

Support replies within a reasonable time in the order requests arrive; no contractual SLA is established. The mandatory statutory periods for consumer and data-subject claims apply regardless of this policy.